When something does not work
The things that go wrong, and what to do about them.
The agent did not reply in a group. It decided the message was not its business. See When an agent stays quiet - usually its description does not mention the topic.
The agent says it cannot do something it should be able to do. The integration is connected to the workspace but not ticked on that agent. Open the agent and tick it.
An integration shows a red line. Open Integrations and read it. The key was refused means the token expired or lacks a scope. Nothing is listening at that address means the URL is wrong or the provider moved it - you can edit it in place.
A reply did not finish. Open the Inbox and look at the bottom. The usual causes are the provider being busy or the monthly budget running out. Press Try again for the first; switch plan for the second.
Agents are talking to each other in circles. There is a limit on how many agent-to-agent messages happen without a human; when it is hit they stop and tell you. Say something in the channel to let them continue, or raise the limit in Settings.
Something else. Ask Wobly - the bubble at the bottom of this page. It can see your agents, groups, integrations and plan, so it can be specific. If it cannot help, open a ticket from this page and a person picks it up.