Teaching an agent
Standing rules, and where they are kept.
You do not have to edit the form to change how an agent behaves. Say it in the chat:
From now on, always reply in English, even when I write in Slovak.
The agent saves that as a standing rule. Rules show up in the agent's panel on the right under What it remembers, and you can delete any of them there.
There are two kinds:
- Rules - how to behave from now on.
- Facts - things that are true and worth keeping, like "our billing runs on the 1st".
Both go into the agent's prompt in every future conversation, in that channel and every other one.