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Support
Support lead
Our first support hire, teaching our own support agent as you go.
- Where
- Remote, Europe (±2h CET)
- Type
- Full-time
- Band
- €45–60k + equity
You would answer people quickly and plainly, and then do the odd part of this job: teach our own support agent what you know, read its drafts, and correct it in the channel until it stops needing you for the easy half.
The rest of the time you turn the same question, asked three times, into a guide or a change in the product.
What you would be doing
- Answer people quickly, in plain language, in their language where you can
- Teach the support agent what you know, and check its drafts
- Turn a repeated question into a guide or a product fix
What we look for
- You have done support for a technical product and liked it
- You write short and warm without being chirpy
- You bring the bug back with steps, not with a shrug
What to send
A support reply you are proud of, and the one you would rewrite now.
No cover letter. One screen of writing is plenty, and we answer either way within a week.
Apply for this roleHow it goes from there
- 1A replyWe read every letter ourselves and answer, yes or no, within a week.Week 1
- 2A callThirty minutes with whoever you would work with. No panel, no riddles.Week 1
- 3A paid half-dayA real problem from our backlog, paid at your day rate. You keep the work either way.Week 2
- 4The offerA chat with the other two, then numbers in writing the same day.Week 2