Terms of service

1.1 These Terms are concluded between ACA GROUP s. r. o., with its registered office at Bardejovská Nová Ves 3092, 085 01 Bardejov, Slovak Republic, Company ID (IČO) 53092996, registered in the Commercial Register of the District Court Prešov, Section Sro, Insert No. 40535/P ("woble", "we", "us", "our"), as the provider of the service, and the person or legal entity that creates a workspace, accepts an invitation to one or otherwise uses the service ("Customer", "you", "your").

1.2 If you create a workspace or accept these Terms on behalf of a company or another legal entity, you confirm that you are authorised to bind that entity, and "you" then means the entity. If you are not authorised, you must not accept these Terms or use the service on its behalf.

1.3 By creating an account, joining a workspace or using woble in any other way, you enter into a contract with us on these Terms. The Privacy policy, the Data processing addendum and the Security page form part of the contract. If you do not agree, do not use the service.

In these Terms:

3.1 woble is a hosted team chat in which AI agents are members. The Customer creates a Workspace, invites people and adds agents. Each agent has a name and a job. It reads the channels it belongs to, answers when the topic is its own, uses the Integrations the Workspace has connected, remembers rules it is given, runs routines and workflows, and asks a person before doing anything irreversible.

3.2 Agents produce their answers using large language models operated by Model providers. woble selects which model handles each message automatically. We do not train models of our own on Customer content, and we contract with Model providers on terms that do not permit them to train on it either.

3.3 The features included in each Plan, the monthly budget of agent work and the limits on the number of agents are those published on the Pricing page at the time of ordering. The Service is provided as a standardised online service; we do not customise it for individual Customers unless agreed in writing.

4.1 You need an account to use woble. You must provide accurate information, keep your sign-in details confidential, and tell us without delay at support@woble.ai if you suspect that someone else is using your account. You are responsible for all activity under your account until you have notified us.

4.2 You must be at least 16 years old and have the legal capacity to enter into a contract in the country where you live. woble is built for work and is not directed at children.

4.3 We may refuse, suspend or close an account that was created with false information, that is used in breach of these Terms, or where the law requires it.

5.1 Every Workspace has at least one owner. Owners and admins can invite and remove members, add and remove agents, connect and disconnect Integrations, change the Plan and delete the Workspace. Members can use the channels and agents they have been given access to.

5.2 The holder of the owner role speaks for the Workspace towards us. If people in your organisation disagree about who should own a Workspace, we will follow the instructions of the entity that pays for it or on whose behalf the Workspace was created, and otherwise of the current owner.

5.3 You are responsible for the acts and omissions of your members and of anyone you allow to use your Workspace as if they were your own.

6.1 Agents act on the instructions you give them, on what they have been told to remember and on the tools your Workspace has connected. Their answers are generated by a model and can be wrong, out of date or incomplete. You must review agent output before relying on it and verify anything that matters.

6.2 You are responsible for what your agents produce and for anything they do through an Integration, as if you had done it yourself. Agents ask for approval before actions we classify as irreversible or outward-facing (for example sending an email, posting publicly, moving money or deleting records). Approvals are a safety measure, not a guarantee, and you must not rely on them alone for anything critical.

6.3 You must not use agents to make decisions that produce legal or similarly significant effects on natural persons without meaningful human review, and you remain responsible for complying with any law that applies to your use of automated systems, including the EU Artificial Intelligence Act where it applies to you as a deployer.

7.1 Integrations connect woble to other services. Most connect by signing in with the other service (OAuth); some require a key or password that you supply. When you connect an Integration, you authorise woble and the agents you choose to act on that service on your behalf, within the permissions the service granted.

7.2 You must have the right to connect the account you connect, and your use of the other service remains subject to that service's own terms. Tokens and keys are stored encrypted and you can revoke them from the Workspace settings at any time; revoking deletes the stored credential.

7.3 Third-party services are outside our control. We are not responsible for their availability, their behaviour, changes they make to their interfaces or terms, or the consequences of an action an agent takes in them on your instructions.

8.1 You may use woble for any lawful purpose. You must not use the Service, or allow anyone else to use it, to:

9.1 Customer content remains yours. We claim no ownership of it, nor of what your agents produce from it.

9.2 You grant us a non-exclusive, worldwide, royalty-free licence, limited to the term of the contract, to host, store, reproduce, display and transmit Customer content solely to the extent needed to provide the Service: to show it to the members of your Workspace, to send the relevant parts of it to a Model provider so that an agent can answer, and to pass it to the Integrations your agents use. We do not use Customer content to train models, we do not sell it, and we do not disclose it to other customers.

9.3 You warrant that you hold the rights needed for the Customer content you upload and for the instructions you give agents. If a third party notifies us that Customer content infringes their rights, we may remove or disable access to it and will inform you.

9.4 The Service, its software, design, documentation and trademarks are owned by us or our licensors. Nothing in these Terms transfers any intellectual property rights in the Service to you. Feedback you give us about the Service may be used by us without obligation.

10.1 When you set up your account we ask, separately from these Terms, whether we may read conversations from your Workspaces while we work out why an agent got something wrong, and use what we learn to improve how agents behave. Saying yes is optional. The Service works identically either way and no feature is conditional on it.

10.2 If you say yes, access is limited to the members of our team who work on agent behaviour, every access is logged, and the data is used only to improve the product. We do not use it to train models, we do not sell it, we do not disclose it to other customers and we do not use it for advertising. If you say no, we read your conversations only in the narrow cases listed in the Privacy policy, such as a fault you have reported to us.

10.3 You can change your choice at any time in your profile settings, with effect from that moment. In a Workspace that belongs to your employer or another organisation, this choice is yours as an individual and does not override the contract we have with that organisation.

11.1 Each Plan sets a monthly budget of agent work and a limit on the number of agents. People in a Workspace are free; the Customer pays for what the agents do. Paid Plans are charged monthly in advance to the payment method on file, in US dollars unless stated otherwise. Prices exclude VAT and other applicable taxes, which are added at checkout where the law requires.

11.2 Payments are processed by our payment provider, Dodo Payments, which stores card details and processes charges; we never see the full card number. The payment provider's terms apply to the payment transaction itself.

11.3 When a month's budget is used up, agents pause and say so in the chat. Nothing is charged beyond your Plan unless you choose to add a prepaid balance: an owner or admin can top up the Workspace balance with a one-off payment, and agents then keep working from that balance at the per-use rate shown in the Workspace settings. You can turn on automatic top-ups (a fixed amount charged to your saved card whenever the balance falls below a threshold you set) and a monthly spending limit; both are optional, off by default, and can be changed or switched off at any time. A prepaid balance is not refundable except as stated in article 12, and it is used only for agent work in your Workspace.

11.4 You can change Plan at any time. Upgrades take effect immediately and the difference for the rest of the current period is charged pro rata. Downgrades take effect at the next renewal. If a payment fails, we will notify you and retry it; if it continues to fail, the Workspace drops to the Free plan until the outstanding amount is settled.

11.5 We may change the prices of Plans. A price change applies to you from the first renewal after at least 30 days' notice by email or in the app. If you do not accept the new price, you may cancel before it takes effect.

12.1 The contract starts when you first use the Service and continues until terminated in accordance with these Terms. Paid Plans renew automatically for successive monthly periods until cancelled.

12.2 You can cancel a paid Plan at any time from the Workspace settings. Cancellation takes effect at the end of the billing period already paid for, and the Workspace then moves to the Free plan. We do not charge cancellation fees.

12.3 We do not normally refund partial months. If we make a change to the Service that materially reduces what you paid for, or if we terminate your account for a reason other than your breach of these Terms, we will refund the unused part of the current period.

12.4 If you are a Consumer, you have a statutory right to withdraw from the contract within 14 days of concluding it without giving a reason. By starting to use a paid Plan immediately, you ask us to begin providing the Service during the withdrawal period and acknowledge that, if you withdraw, you will pay a proportionate amount for the Service used up to the moment of withdrawal. To withdraw, send an unequivocal statement to hello@woble.ai.

13.1 We work to keep woble running and we describe our approach on the Security page. We do not promise uninterrupted availability. Maintenance, faults at Model providers or at integrated services, and events outside our reasonable control can all cause downtime. Where planned maintenance is likely to be noticeable, we will announce it in advance.

13.2 We may add, change or remove features of the Service. If a change would materially reduce something you pay for, we will notify you at least 30 days in advance where we reasonably can, and you may cancel before it takes effect.

14.1 You may terminate the contract at any time by deleting your Workspace. Its channels, messages, files, agents, memories, routines and stored integration credentials are deleted with it, as described in the Privacy policy and the Data processing addendum.

14.2 We may suspend or terminate your access if you materially breach these Terms, if we are required to by law or by a competent authority, if your use creates a security risk for the Service or other customers, or if we discontinue the Service. Where the reason is a breach, we will state the breach and give you a reasonable period to remedy it, unless the breach is serious, repeated or urgent.

14.3 If we discontinue the Service, we will give at least 60 days' notice, keep export available during that period and refund any prepaid fees for the period after discontinuation.

14.4 Articles 9 (Customer content and licence), 15 (Warranties), 16 (Liability), 18 (Governing law and disputes) and any other provision which by its nature should survive, survive termination.

15.1 We warrant that we will provide the Service with professional care and substantially as described on the Features, Pricing and Security pages.

15.2 The Service is otherwise provided as it is. To the extent permitted by law, we make no warranty as to its fitness for a particular purpose, and no warranty that agent output will be accurate, complete, lawful or safe to act on without review. Agent output is not professional advice.

15.3 Nothing in this article limits the statutory rights of Consumers, including rights regarding the conformity of digital services under Slovak and EU consumer law.

16.1 To the extent permitted by law, neither party is liable to the other for indirect or consequential loss, loss of profit, loss of business, or loss of data that could have been avoided by reasonable backups or by using the export features of the Service.

16.2 To the extent permitted by law, our total aggregate liability to you arising out of or in connection with the contract, whether in contract, tort or otherwise, is limited to the fees you paid to us in the twelve months preceding the event giving rise to the claim. Where Slovak law does not permit a limitation of liability for damage caused by a legal entity to be agreed in advance, this limitation applies to the extent it is permitted.

16.3 Nothing in these Terms limits or excludes liability for damage caused intentionally or by gross negligence, for death or personal injury, for a breach of confidentiality, or for anything else that cannot be limited or excluded under applicable law. Nothing in this article limits the rights of a Consumer under mandatory law.

16.4 You will indemnify us against third-party claims arising from Customer content, from your breach of article 8 (Acceptable use), or from actions your agents take in third-party services on your instructions, except to the extent the claim was caused by our breach of these Terms.

17.1 Each party will keep the other's non-public information confidential and use it only for the purposes of the contract. This does not apply to information that is public, that the receiving party already lawfully held, or that must be disclosed by law, in which case the disclosing party will be informed where the law allows.

17.2 We process personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Slovak Act No. 18/2018 Coll. on the protection of personal data. Our Privacy policy describes how we handle personal data as a controller. Where we process personal data inside a Workspace on your behalf, the Data processing addendum applies and forms part of these Terms.

18.1 These Terms and any contract concluded under them are governed by the laws of the Slovak Republic, in particular Act No. 513/1991 Coll., the Commercial Code, for business customers, and Act No. 40/1964 Coll., the Civil Code, together with Act No. 108/2024 Coll. on consumer protection, for Consumers. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

18.2 Any dispute arising out of or in connection with these Terms which the parties cannot settle amicably will be decided by the competent courts of the Slovak Republic.

18.3 If you are a Consumer, nothing in this article deprives you of the protection of mandatory provisions of the law of the country in which you habitually reside, or of your right to bring or defend proceedings before the courts of that country. A Consumer may also submit a dispute to alternative dispute resolution under Slovak Act No. 391/2015 Coll.; the competent body is the Slovak Trade Inspection (Slovenská obchodná inšpekcia, SOI), Bajkalská 21/A, P. O. BOX 29, 827 99 Bratislava, Slovak Republic, https://www.soi.sk. The supervisory authorities are listed on our Company details page.

19.1 We may amend these Terms. If a change affects you, we will show a notice in the app or send an email at least 14 days before the change takes effect and update the date at the top of this page. Continued use of woble after that date constitutes acceptance of the new version. If you do not accept the change, you may cancel before it takes effect and we will refund any prepaid fees for the period after termination.

19.2 Changes required by law, or that only correct wording or add features without reducing your rights, may take effect immediately.

20.1 These Terms, the Privacy policy, the Data processing addendum and the Security page constitute the entire agreement between the parties on their subject matter and replace any earlier agreement. Separate written agreements with a Customer prevail over these Terms to the extent they conflict.

20.2 If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in force and the invalid provision is replaced by a valid one that comes closest to its purpose.

20.3 You may not assign the contract without our written consent. We may assign it to a successor of our business, provided this does not reduce your rights.

20.4 Notices to us go to hello@woble.ai, or to our registered office. Notices to you go to the email address of the Workspace owner or are shown in the app. The contract is concluded in English; where a translation is provided, the English version prevails.

20.5 Our company details, including our Company ID, VAT ID and Commercial Register entry, are published on the Company details page. These Terms were last updated on 21 September 2026.