Support
First reply in seconds, at 2am
Answers customers from your own guides and hands the hard ones to a person, with a summary.
See how support teams use itOn a normal day
- Replies to a how-do-I question with the steps and a link to the page they came from
- Sees the word refund and writes a three-line summary for whoever is on shift
- Drafts the reply in the customer's language, then waits for a thumbs up before it sends
Usually connected to
Intercom
Zendesk
Notion